IKEA checks out at the register
I went to IKEA today to buy some outlet timers (aka plug times, program timers, programmable outlet timers). They have them for 2 / $4.99, which is the best price I've seen.
However, besides the fact that it took me forever to get through the maze of their store, the checkout line was atrocious. Each line had four customers deep before the register. The customers of course all had tons of product in their carriages - this is IKEA, and this is America, right?
The cashier in my line was helpless. She had no idea what she was doing. At least she was faring better than the shoppers in the self checkout lines who were getting no cooperation from the kiosks, requiring staff members in the end.
After I bought my Tånda (Tanda), I heard the cashier tell the customer behind me that she only takes credit or debit. That would have been fine if the customer hadn't been waiting in line for 20 minutes, whether or not it was posted.
I was highly disappointed with IKEA's management of the checkouts. Haven't they heard of queuing theory?
However, besides the fact that it took me forever to get through the maze of their store, the checkout line was atrocious. Each line had four customers deep before the register. The customers of course all had tons of product in their carriages - this is IKEA, and this is America, right?
The cashier in my line was helpless. She had no idea what she was doing. At least she was faring better than the shoppers in the self checkout lines who were getting no cooperation from the kiosks, requiring staff members in the end.
After I bought my Tånda (Tanda), I heard the cashier tell the customer behind me that she only takes credit or debit. That would have been fine if the customer hadn't been waiting in line for 20 minutes, whether or not it was posted.
I was highly disappointed with IKEA's management of the checkouts. Haven't they heard of queuing theory?
posted by instoremarketer at 4:08 PM
0 Comments:
Post a Comment
<< Home